I want you to understand why my video is unique: it comes with my personal support. If you are confused about how to handle your specific situation or have a problem that is not covered on the two DVD's, I expect you to email me. I will work with you for as long as it takes to help you solve your child's problem.

In the ten years since my first video was produced, I have worked via email with thousands of sets of parents with all sorts of problems - probably worse than yours. If it isn't on the DVD's, how to fix it is in the email files and in my head.

I answer email at least once a day, including weekends, and usually check several times a day. If you email me and don't hear back within 24 hours or less, something has probably gone wrong. A couple of points to remember:

• be sure your return email address is correct and send the message again
• if all else fails, call my office at 256-306-0101 and leave a correct email address - or fax it to 256-351-7629

To help me to help you, some minimal guidelines in writing for assistance with the tape:

• I will check the order files, so tell me when you ordered the DVD, or who bought it for you and when. Personal help is for original purchasers only. I do not give individual help to those who bought or received a used copy from someone else.
• I need to know how old your child is
• your bedtime routine and what problems you have in the night
• your feeding routine during the day/night
• always use the same email address because that is how I find earlier messages; please quote the whole ongoing "thread" or exchange if possible
• write in paragraphs - don't run everything together. That makes it really difficult to read.
• DON'T SHOUT! That is, don't write in ALL CAPS. It's just hard for me to read.
• again - if you don't hear back from me within 24 hours it is because you gave an incorrect return email address - check your email return address and send the message again. Call the office 256-306-0101 if you are not getting a response or fax your email address to 256-351-769 and we will test from this end.

I have posted for parents' convenience and information a great deal of informational material, and I am happy to answer general questions. However, there are boundaries concerning what is appropriate for me to answer. Simply put, I cannot practice medicine over the internet. An answer to what seems a casual question to a physician can create serious legal and ethical obligations on the part of the doctor.

To clarify: It is not legal or ethical for me to practice medicine remotely, so please don't ask me to do it. I can give advice, information and opinions in a general way over the internet but I cannot deal with specific medical problems because

• I am not licensed to practice medicine wherever you are and
• medicine is a hands-on occupation.

Remember: If you have an acute medical problem with your child, do not e-mail me - notify your local physician right away. If your relationship with your physician is not as good as it should be, get another doctor.

Jeffrey W. Hull, M.D., F.A.A.P.

All communications with Dr. Hull are privileged and will not be disclosed to any party without your express written permission. E-mail addresses used in communications or orders are not sold, rented or otherwise disclosed to any third party under any circumstance. Remember that E-mail is not a secure form of communication. Do not disclose confidential information to any party, myself included, unless you accept these realities of e-mail communication.

Night, Night!©